rafael Minguillón

Senior Technical Account Manager @ Red Hat

About me

I am an IT professional with many years of experience currently living in Madrid.
I enjoy designing and implementing open source software-based solutions, especially those related to providing high-availability services. I like to automate and apply DevOps practices to every solution I create.
Currently, I work at Red Hat as Senior Technical Account Manager helping customers to be succesfull with Red Hat's products

Expertise

01

Systems administrator

Extensive professional experience administering systems, specialized in GNU/Linux and as a DevOps engineer.
Proficient in Bash and knowledgeable in PHP and Python.

02

Web architect

Extensive experience designing and implementing high-performance and high-availability solutions with Apache, Nginx, HaProxy, MySQL, Varnish, etc...

03

Continuous Integration and Orchestration

I have designed and implemented deployment and continuous integration systems for large developer groups, using Git, Jenkins, Tekton, Artifactory, Nexus...

04

Big Data and AI

Experience deploying cloud solutions, working with Solr, Kafka, Redis, Spark or Hadoop.
Knowledge of Red Hat OpenShift AI’s features and functionality, including its configuration, support, and maintenance for AI applications, as well as its use in developing, training, serving, testing, and monitoring AI/ML models.

05

Virtualization & Cloud

Strong background in cloud platforms such as Openstack, Openshift, or Vanilla Kubernetes.
Extensive knowledge in KVM, Vsphere and Openshift Virtualization .
Knowledge in creating and automating resources in AWS, GCloud and Azure.
Knowledge in containers, Podman and Docker.

06

Devops

Problem-solving oriented, collaborating with developers to find solutions. Used to working in teams and experienced in leadership.
DevOps mindset.

07

Accounts development

Experience growing and developing client accounts, building long-term relationships, helping customers to adopt the product portfolio and identifying new business opportunities to drive revenue growth.

08

Identify Customer Needs

Skilled at understanding customer challenges and requirements through active listening and analysis, ensuring tailored solutions that deliver real value.

09

Technical Presales

Proficient in supporting sales teams with technical expertise, delivering product demonstrations, and addressing technical objections to facilitate successful sales cycles.

10

Professional Presentations

Experienced in creating and delivering engaging presentations to diverse audiences, effectively communicating complex technical concepts in a clear and compelling manner.

Skills

90%

GNU/Linux

85%

Scripting

80%

Devops

75%

Virtualización

85%

Continuous integration

70%

Cloud environments

70%

Web development

65%

Team management

75%

Account Planning

75%

Influence

75%

Consultative Selling

75%

Customer Success

Experience

2022 – Present

Red Hat

Senior Technical Account Manager and Iberia TAMs Team Lead

Madrid, ES

  • Ensure the satisfaction of the customers and the renewal of the Ansible and Platform TAM subscriptions providing technical guidance.
  • Perform product demonstrations for customers.
  • Participate in public events (Summit Connect, Automation Everywhere, Open Tour, Red Hat One).
  • Collaborate with presales in product adoption initiatives for customers.
  • Represent the Iberia TAM Team in the TAM Council.
  • Act as a local lead, buddy and mentor for new joiners and provide support to the manager on planning and operational tasks.

2019-2022

Red Hat

Senior Technical Support Engineer

Madrid, ES

  • Provide support to Ansible Customers in EMEA.
  • Train every new EMEA team member.
  • Help establishing the different support workflows in EMEA.
  • Knowledge base coach (KCS coach) for EMEA.
  • Speaker for several sessions to different customers.

2018 - 2019

Keepler Data Tech

Cloud practitioner engineer and consultant

Madrid, ES

Design and implement different IoT and AI-related solutions on public clouds (AWS and Azure) working in highly specialized teams, using agile methodologies to reduce time-to-market. Act as cloud evangelist for Keepler customers.

2018

Clicars Spain

IT Infrastructure manager.

Madrid, ES


As Infrastructure Manager within the Systems team, I redesigned and maintained Clicars' IT infrastructure.

I created the Infrastructure as Code (IaaS) system using Python, Jenkins, Ansible, phpIPAM, and OPNsense, with which we deployed machines and products on instances running on KVM hypervisors.
I virtualized and recreated 100% of the servers used and incorporated backups (LVM snapshots) and monitoring (Prometheus) into the platform. I also created the Kubernetes cluster that serves the integration and staging environments, and worked on migrating the created containerized applications to the production environment on Google Cloud Platform.

I also acted as a Service Manager, supervising the technical support team and managing contract negotiations with vendors and the purchase of materials.

2017 - 2018

BBVA Next Technologies.

Technical Expert.

Madrid, ES

Within the Ether project, and as part of the IaaS team, I serve as a technical expert in automation, collaborating in the architecture tasks of the platform and developing solutions within the scope of CI and lifecycle, to serve various cloud platforms within the company.
The main products I work with are Jenkins, Ansible, Artifactory, and Gitlab, and I develop parts of the code using Bash and Python.
I work with Linux machines on private platforms such as Openstack and Rhev as well as on the public cloud of AWS, working both on the underlay and overlay layers, using dynamic inventories, secret managers, and many APIs to integrate networking, compute, etc.
Led projects.

  • Integration of the hybrid engine developed in Python with AWS.
  • Creation and integration of the CMDB interface that serves the various platforms.
  • Integration of Cisco Systems' Kubam product, which allows the automation of deployment on physical machines.
  • Orchestration of the upgrade of the Openstack product from Liberty to Newton

2015 - 2017

beBee Affinity Social Network.

Linux systems administrator.

Madrid, ES

As a member of the systems team, I performed platform maintenance functions, based on KVM and Openstack, the latter solution built from scratch by us.
I installed Solr and Redis in the production environment and designed and implemented the continuous integration and orchestration services and processes based on Jenkins, Artifactory, and Ansible, which I later maintained.
I also spent much of my time working with development team members, collaborating with them in problem-solving and deployment tasks.

2013 - 2015

Telefónica Soluciones

Linux Systems Administrator

Madrid, ES

Involved in various projects and working for clients Fundación Telefónica and Real Academia Española, I performed the role of systems administrator, managing the clients' various portals.
My main tasks consisted of managing the virtual platform, web servers, databases, backups, and performing production deployments.

2008 - 2013

Yell group

Systems engineer - ITIL Incident manager

Madrid, ES

I was part of the company's IT team involved in numerous projects. Notably, I led the development of the E-Commerce product offered to clients, where I served as technical leader, creating the high-availability infrastructure and applying the security, monitoring, and backup requirements demanded by the company. I also designed the production deployment procedures. I also provided support on the hosting platform, which hosted more than 60,000 sites.
Additionally, I worked as an incident manager according to the ITIL methodology, controlling SLAs and ensuring their proper resolution. I also prepared various reports for the management committee and supervised the work of different suppliers.

2002 - 2008

IBM Global Services

Customer engineer

Madrid, ES

I worked as a senior technician, specializing in the X-Series, Blade Center, Total Storage, and SurePOS product lines.
My main role was to provide on-site support to the company's various clients, including Banco Santander, Banesto, Grupo Inditex, and various government organizations.
I also coordinated several projects and carried out numerous installations in the new data centers of Telefónica and Banco Santander, among others.

1998 - 2001

NCR Corporation

Staging technician

Madrid, ES

I worked as a technician in the Network Staging department, dedicated to preparing communication equipment for our client Telefónica Data. My function was to apply various configurations to Cisco, 3Com, and Nortel equipment.
I also collaborated for one year with the Retail Staging department, dedicated to configuring and installing POS systems for Telepizza and Mercadona, among others, sometimes at the client's facilities.

Education

2019 - 2025

Red Hat

Certifications

Madrid, ES

  • Red Hat Certified Architect Level II
  • Red Hat Certified Engineer
  • Red Hat Certified Specialist in Managing Automation with Ansible Automation Platform
  • Red Hat Certified Specialist in Developing Automation with Ansible Automation Platform
  • Red Hat Certified Specialist in OpenShift Administration
  • Red Hat Certified Specialist in OpenShift Virtualization
  • Red Hat Certified Specialist in OpenShift AI
  • Red Hat Certified Specialist in Containers
  • Red Hat Certified Engineer in Red Hat Openstack

2024

SuccessCOACHING

Madrid, ES

  • Certified Customer Success Manager (CCSM) Level 1

2017-2018

Global Knowledge

Red Hat education program

Madrid, ES

  • Red Hat Certified System Administrator Certification
  • Red Hat Certified System Administrator in Red Hat OpenStack Certification
2013

CICE

Master in Linux Systems Administration

Madrid, ES

2008 – 2012

Global Knowledge

Various courses

Madrid, ES

  • ITIL Foundation V3 Certification
  • VmWare VSphere Workshop
2008 – 2012

Anova

Various courses

Madrid, ES

  • Red Hat Linux Administration
  • MySQL Server Administration
2001 – 2005

CEIM

Various courses

Madrid, ES

  • PHP / MySQL Programming
  • Windows Server 2003 Administration
2001 – 2005

IBM España

Various courses

Madrid, ES

  • Clusters, fiber optics, and Total Storage technology
  • Xseries and Blade Center servers
  • Thinkpad laptop repair
  • InfoPrint printing systems
  • SurePos POS systems
1994 – 1998

Santa Ana y San Rafael

FP Electronics

Madrid, ES